Shipping & Returns
SHIPPING & RETURNS
We offer free standard shipping on all orders over $50 USD, including subscriptions and one-time purchase orders (this excludes taxes, promo codes, and reward codes). Orders under $50 will be charged a ground shipping fee of $7.99. We process and ship out all orders Monday through Friday, not including holidays. Orders are fulfilled and shipped out the next business day, between Monday through Friday, not including holidays.
Orders with standard shipping take approximately 4-5 business days from the time it ships to arrive at its final destination.
We do not offer expedited shipping at this time. For faster delivery options, please visit our Amazon Store for 2-day prime shipping.
We ship only within the US, including Alaska and Hawaii. We do not ship internationally at this time. However, Rael products are available on Amazon.com in Canada, the United Kingdom, Germany, France, Spain, Italy and Japan. Rael is also coming soon to Amazon.com in Mexico, Australia, China and India.
Due to the sensitive nature of our products, Rael will individually evaluate all return requests. You must reach out within 30 days of purchase to request a return, and items must be unopened, unused, and still in their original packaging.
If a return is processed, you will receive a refund in the form of store credit (original shipping fee not included). The cost for the return label will be deducted from your store credit amount.
You may exchange your Rael purchase within 30 days of purchase for an item of equal or lesser value, or a refund in the form of store credit (original shipping fee not included). To be eligible, for an exchange or to receive store credit, you must reach out within 30 days of your purchase.
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, please reach out to our team directly at email@example.com and we’ll work to make it right.
Refunds are issued in the form of store credit.
REPLACEMENTS & ROUTE+ GREEN PACKAGE PROTECTION
Only customers who opt-in to Route+ Green Package Protection will be eligible to receive a replacement in the case of an order issue according to Route’s current Package Protection Policies.
Route+ Green Package Protection is a low cost, optional add-on for any Rael orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. You can deselect Route+ at checkout if you do not wish to add package protection.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.