SHIPPING & RETURNS
We offer free standard shipping on all orders over $50 USD, including subscriptions and one-time purchase orders (this excludes taxes, promo codes, and reward codes). Orders under $50 will be charged a ground shipping fee of $6.99. We process and ship out all orders Monday through Friday, not including holidays. Orders are fulfilled and shipped out the next business day, between Monday through Friday, not including holidays.
Orders with standard shipping take approximately 4-5 business days from the time it ships to arrive at its final destination.
We do not offer expedited shipping at this time. For faster delivery options, please visit our Amazon Store for 2-day prime shipping.
We ship only within the US, including Alaska and Hawaii. We do not ship internationally at this time. However, Rael products are available on Amazon.com in Canada, the United Kingdom, Germany, France, Spain, Italy and Japan. Rael is also coming soon to Amazon.com in Mexico, Australia, China and India.
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at firstname.lastname@example.org within 30 days from the date of your purchase. Our customer service team will assist you personally.
*Rael does not accept partial returns for Value Packs, Sets, Gift Sets, or Bundles.
If you receive a damaged item, please email email@example.com with your order number, full name and an image of the damaged item and we will be more than happy to help resolve the issue for you.
We accept exchanges on underwear up to 30 days from the date of your purchase. Please email firstname.lastname@example.org.
*For Offline Market purchases, please visit the retailer for further assistance with returns, exchanges, or refunds.
ROUTE+ GREEN PACKAGE PROTECTION
Route+ Green Package Protection is a low cost, optional add-on for any Rael orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. You can deselect Route+ at checkout if you do not wish to add package protection.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.