Pinterest tag FAQ | Frequently Asked Questions | Rael
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FAQ

Product

Are all Rael products made with clean ingredients?

Rael strives to use as many clean ingredients as possible, while ensuring maximum effectiveness and safety for your body and skin.

Are all Rael products vegan?

All Rael products are vegan with the exception of Collagen Sheet Masks which contain Hydrolyzed Collagen.

Are Rael products safe for all ages?

Yes! Rael period care, body care, and skin care products are safe for even the most sensitive skin.

What size are Rael pads?

  • Petite: 3" x 9"
  • Regular: 3" x 9.8"
  • Large: 3.1" x 11”
  • Overnight: 3.1" x 12.5"
  • XL Overnight: 3.1" x 16.9"

What size are Rael liners?

  • Micro Thin Liner: 2" x 6"
  • Regular Liner: 2" x 6"
  • Long Liner: 2" x 6.8"

How do I use Reusable Pads and Liners?

  • For liners, place the liner in underwear, wrap snap closures around underwear and fasten snaps. Machine wash after each use.
  • For pads, place the pad in underwear, wrap snap closures around underwear and fasten snaps. Machine wash after each use.

How do I wash Reusable Pads and Liners?

To wash, simply include the pad or liner in your regular laundry cycle! First, soak and pre-rinse the period care. Then machine wash on cold. Finally, tumble dry on low and you're ready to go!

How do I wash Reusable Period Underwear?

For gently used period panties, simply toss them in with your regular laundry. For soaked period panties, pre-rinse in cold water and machine wash on cold with your regular laundry cycle. We recommend air-drying.

Do your Reusable Period Underwear contain PFAS?

Rael is committed to providing safe and effective holistic cycle care. For more information on our Reusable Period Underwear, PFAS, and 3rd party testing, please refer to our blog post here.

Are Rael skincare products safe to use when pregnant?

Rael products are safe to use while pregnant, however we recommend always checking with your doctor before using any new products while pregnant or nursing.

Is the packaging recyclable?

Rael product packaging is recyclable. Rael Beauty plastic containers are recyclable, but the recycling availability of plastic containers is different across the states and is constantly changing.

Where are Rael products made?

Our products are designed by Rael in sunny California. The majority of Rael's line of products uses innovative manufacturing technology from South Korea to create high-performance products all women can rely on.

How are Rael period care products different than other conventional products?

We are proud to use responsibly sourced, certified organic cotton that is safely grown without harsh pesticides and synthetic chemicals in all of our disposable period care products. Because our period care products are made with clean ingredients without any irritating chemicals, women with all skin types and menstrual conditions can rely on Rael.

How Does Rael Beauty relate to the menstrual cycle?

Menstrual health doesn’t stop when your period does! Your skin has fluctuating needs throughout your hormonal cycle. The 8-Step vegan skincare system uses clean ingredients to balance and calm your skin’s every need and reveal a Rael glow, no matter what phase you’re in.

How safe are Rael Beauty ingredients?

Rael Beauty products are free of Animal Derived Ingredients, Synthetic Fragrance, Artificial Dyes, Parabens, PEGs, Phenoxyethanol, Mineral Oil, Silicones, Sulfates, Phthalates.

Are Rael Beauty products gluten-free?

All of our skin care products are all gluten-free with the exception of the Collagen Sheet Masks.

How do I use Rael Beauty products together?

Step 1: Refresh Button Cleansing Water Step 2: Daily Detox Oil to Foam Cleanser Step 3: Daily Zen Balancing Toner Step 4: Glow Chemistry Advanced Antioxidant Serum Step 5: Moisture Melt Snowball 2-3 times per week Step 6: Daily Restoration Gel Cream Moisturizer Step 7: Lighten Up Spot Corrector Step 8: Calm + Collected Creamy Moisture Mist

How long do Rael Beauty products last?

This depends on how often you use the products, and how you apply the product. With daily use, Rael Beauty products last approximately 3-4 months.

Do Rael products expire?

Rael Beauty products expire. Please check the expiration date on the bottom of the packaging. Use within 12 months of opening.

Why are Rael Beauty products colored?

We use a combination of clean ingredients without synthetic coloring.

Why is there a scent to Rael Beauty products?

Rael Beauty products are scented from the clean ingredients themselves. No artificial fragrance added.

Do Rael supplements contain allergens?

PMS Cramp + Bloat Relief, Hormonal Balance, and Vaginal Probiotic supplements are vegan, gluten-free, and allergen-free— there’s no soy, eggs, fish, shellfish, dairy, or nuts.

Can I take Rael supplements while pregnant or nursing?

We recommend checking with your physician before starting new supplements, especially if you are pregnant, nursing, taking medications, or have a medical condition.

Are the Rael supplements 3rd party tested?

Yes – all of our supplements are clinically tested and have gone through rigorous 3rd party testing.

Are your supplements vegan/cruelty free?

Yes! Our supplements do not contain animal products, nor were they tested on animals.

Do I have to refrigerate Rael supplements?

Nope! All of our supplements are shelf stable. We recommend storing them in a cool, dry place away from direct sunlight.

Can I add Rael supplements to my subscription?

Yes! All of our supplements can be added to a subscription at a frequency of every 1 or 3 months.

Do I need to take the Rael supplements with food?

All the supplements are safe to be taken with or without food.

Can I give the Rael supplements to my children/under 18?

The supplements are designed for adults 18+ or older, but we recommend speaking with your physician if you consider them for your child.

Where is the supplement formula produced?

Our supplements are made in the USA.

When should I start the PMS Cramp & Bloat supplements?

Listen to your body. For mild cramps and bloating that are unpredictable, take 2 capsules per day as needed at the first sign of symptoms. For severe cramps that regularly occur every cycle, begin proactively taking 2 capsules 4 days prior to your menstrual cycle and continue until day 3 of your cycle. Do not exceed taking 2 PMS Cramp & Bloat capsules for more than 7 consecutive days. Happy end of your period! You made it!

Is the PMS Cramp & Bloat Relief caffeine free?

Yes! There’s no caffeine in our PMS Cramp & Bloat Relief supplement. Instead, we use a bioavailable adaptogen blend to target pain and PMS symptoms.

Is the PMS Cramp & Bloat Relief drug-free?

Yes! Our PMS Cramp & Bloat Relief supplements are a way to find relief without NSAIDs. Instead, we use a clinically proven blend of bioavailable adaptogenic ingredients like Turmeric, Ginger, and Black Pepper to address pain management. B6 + Magnesium also play a key role in relaxing muscles to reduce bloat, cramps and irritability.

Does Hormone Balance help with PCOS?

Hormone Balance utilizes a clinically proven 40:1 ratio between Myo-Inositol and D-Chiro Inositol to help restore hormonal balance and manage insulin resistance, which can lead to the restoration of ovulation in women with PCOS. Additionally, the 40:1 ratio helps to reduce hormonal acne, mood swings, stress, irritability, and cravings. It also contains Folic Acid, which is a vital nutrient for hormone balance and fertility. 

As always, we recommend speaking with your physician before starting any new supplement routine.

Can I take Hormone Balance alongside birth control?

All of the ingredients in our Hormone Balance are generally recognized as safe to pair with birth control according to the FDA. That said, we believe it is best to consult your doctor before adding a new supplement to your routine. They are best to guide you on whether or not certain ingredients will interfere with your medication.

What does the Hormone Balance formula taste like?

The Hormonal Balance is unflavored, so you can easily incorporate it into your daily routine.

Can I take Hormone Balance during menopause?

Hormone balance can be taken during menopause, but we recommend consulting your doctor before beginning any supplement program.

How should I take the Vaginal Health Probiotics?

Vaginal Health Probiotics are to be taken orally — one capsule daily with water. Our vegan capsules are designed to protect from stomach acid to aid in overall effectiveness.

Are there any side effects from the Vaginal Health Probiotic?

No side effects! Probiotics are beneficial and will naturally support your vaginal microbiome and gut.

Can I take the Vaginal Health Probiotic for gut health as well?

Yes! This daily probiotic helps promote a healthy microbiome environment for both reproductive health and the gut for a balanced mix of beneficial bacteria. Think of it as a 2-in-1 probiotic that covers it all.

Do the Vaginal Health Probiotics expire? 

Yes, they have a shelf life of 18 months and the expiration date will be found on the bottle.

Will the Vaginal Health Probiotic help treat urinary tract infections (UTI), bacterial vaginosis (BV), or yeast infections?

Our Vaginal Health Probiotics significantly improve both vaginal and digestive health issues such as vaginal odor, itchiness and discharge. It also helps with acid reflux and constipation— all based on a 4 week clinical study including 37 participants with self-reported BV and IBS symptoms.

Subscription

How can I subscribe to Rael?

It’s easy: Visit the Rael subscription page, build your subscription, and receive Rael at your door.

Why should I subscribe to Rael?

Our subscription makes life easier. Save time with auto-deliveries, enjoy fully customizable subscriptions of your favorite self-care items, and save 10% on every order.

Can I customize my subscription?

Of course! You can customize your subscription order by product, quantity, and delivery cadence.

Will my subscription be renewed automatically after I sign up?

Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to adjust, skip, or cancel the subscription.

Can I make changes in my subscription?

Yes, you can! You’re able to make changes to your next delivery by visiting: My Account in your Rael profile at least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.

When do I need to make changes to meet the deadline of my next subscription?

To meet the deadline of your next subscription delivery, you need to make changes to your order at least 24 hours before your next renewal date.

Can I put my subscription on hold?

Unfortunately, we are unable to place holds on subscriptions at this time. Therefore, we recommend that you either switch your subscription to a bi-monthly delivery or skip your next few orders.

Order

Do you have discount codes that I can use on my order?

We offer exclusive offers for our email subscribers. Please sign up to enjoy deals on your favorite Rael products. Offers or discount codes cannot be combined.

When will an out of stock product be available again?

Our customer favorites may sell out fast! Sign up for our emails to get first-access to back-in-stock items and new product launches.

What is Route+ Green Package Protection?

Route+ Package Protection is a low cost, optional add-on for any Rael orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. When you purchase Route+ at checkout, you can easilyfile claimsfor lost, stolen or damaged packages. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping. Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. You can deselect Route+ at checkout if you do not wish to add package protection.

What is your shipping policy?

We offer complimentary shipping on orders over $50. All orders under $50 are charged $7.99 for shipping.

We do not offer expedited shipping at this time. For faster delivery options, please visit our Amazon Store for 2-day prime shipping.

Where do you ship?

We currently ship within all of the U.S., as well as Hawaii and Alaska.

What is your return policy?

We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, simply send us an email at support@getrael.com within 30 days from the date of your purchase. Our customer service team will assist you personally. *Rael does not accept partial returns for Sets or Kits.

Can I modify my order?

We are unable to make modifications to existing orders at time time. Please email us at support@getrael.com and we will do everything we can to assist you further.

How do I track my package?

After your package is shipped, you will receive an email containing tracking information within 24-48 hours.

Payment

Which forms of payment are acceptable?

Rael accepts all major credit cards including: Visa, MasterCard, American Express, and Discover. For one-time purchases (not available for subscription orders at this time), we also offer Shop Pay, Apple Pay, Paypal, and Afterpay. Currently, we can only accept one form of payment per order.

What is the exchange/return policy?

Rael does not accept exchanges or returns for opened or used products. Returns may only be accepted for unopened boxes of unused product within 30 days of purchase.

How do I cancel my subscription?

Your subscription will automatically process on the same day each month, or according to your settings (bi-monthly or quarterly). You may skip your subscription at any time and cancel after two charges, however we cannot allow cancellations when an order has been placed, is being processed, or is in transit. If you have any questions, please contact us at support@getrael.com.

When will my credit card be charged for my subscription?

We’ll charge your card on the day of your subscription renewal.

How do you keep my personal information secure?

Personal information is always kept safe and will never be shared with anyone. We only use personal information to provide the best care and service possible.

Afterpay

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

At this time, we only allow Afterpay as a payment method for one-time orders, excluding subscription orders.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Use coupon code WELCOME10 for 10% off your first order.

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